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Terms and Conditions

Aura Artisan Soap operates this website. The terms “we”, “us” and “our” refer to Aura Artisan Soap throughout the website. We offer this website, including all information, tools, and services available from this site to you, the user, granted you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services we offer. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Refund & Return Policy

At Aura ARTisan Soap, every bar is handcrafted with love, care, and the highest quality ingredients. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

However, your satisfaction is very important to us! If your order arrives damaged or there is an error with your purchase, please contact us within 7 days of delivery at [email protected] with:

  • Your order number

  • A description of the issue

  • Clear photos of the item(s) and packaging

We’ll gladly work with you to resolve the issue—either through a replacement or store credit, depending on the circumstances.

Please note:

  • We do not offer refunds or exchanges for personal dislike of scent, texture, or appearance.

  • Colors, designs, and weights may vary slightly due to the handcrafted nature of our soaps.

  • Shipping costs are non-refundable.

Thank you for supporting small-batch, handcrafted skincare!

Please inspect packages closely for damages. Report the problems immediately. Shipping costs will not be refunded on any returned items. If you enter the wrong address upon checkout, you are responsible for the cost of reshipping the package.

Customer Service

Please email us if you have any questions, suggestions, comments. We love to hear from our customers! Our goal is to provide you with the best possible quality handmade soaps. We are proud of what we make. We are available via email and respond within 24 hours.

All of our products are handmade with natural ingredients. We minimize the use of preservatives and synthetic ingredients in our products. This means they have a limited shelf life. We guarantee our products will last for one year from the date of purchase.

Payment

All orders are shipped within 2-3 days once the payment has been received. Our preferred method of payment is a credit card. All orders placed on our site are encrypted with SSL (Security Socket Layer ) technology. Our secure server encrypts all information you input to our cart before sending it to us.

Payment Methods: After you have filled your cart and are ready to place an order, you are offered different options to pay.

Credit Card: We accept credit card payments from Visa. All credit cards are processed through a payment gateway system. This is the most secure way to process credit cards on the internet.

Paypal: Click this option for payment, and make sure you follow the instructions on the screen to make your payment through your Paypal account. Once your payment is cleared, we will ship your order.

Shipping

We use USPS Priority Mail or UPS for domestic orders. Other shipping options or carriers can be made available by request at an additional charge. All orders will be processed within 2-3 business days. UPS orders are not deliverable to the post office box.

We provide insurance for your orders upon request.

Aura Artisan Soap shall not be responsible for any VAT, other applicable taxes, or duties on any international shipments. Any such fees due are the sole responsibility of the recipient. Please contact us if you are ordering from outside the U.S.

International Orders: For customers outside of the U.S., we ship by Global Priority Mail or Air Mail. The shipment may be subject to taxes charged by the destination country.